1. Advance Booking & Selected Dispatch DateWe will always try our best to dispatch your eggs on your selected date. Advance bookings are accepted to reserve hatching eggs from our valuable imported Aseel/Asil breeding lines.Availability can vary depending on laying conditions. Therefore, eggs may be dispatched a few days earlier or later than the selected date. The difference will not normally be more than 5 days before or after the selected date.
2. Fresh Eggs & Dispatch TimeEggs are collected fresh from our breeding hens. We do not guarantee a specific laying date, as egg production can naturally vary.Advance orders are normally dispatched as soon as sufficient fresh eggs are available and within the agreed estimated timeframe. Customers will be informed if there is any unavoidable delay.
3. Egg QualityEvery egg is carefully checked before packing. Eggs that are cracked, damaged or considered unsuitable for hatching will not knowingly be sent.
4. Postal DeliveryHatching eggs are a delicate product and must be transported through the postal system. We pack the eggs carefully to reduce the risk of damage. However, once the parcel has been dispatched, we cannot control how it is handled during transit.
5. No Guaranteed Hatch RateHatching results cannot be guaranteed. Hatch rates can be affected by postal handling, storage, incubation conditions, incubator accuracy and other factors outside our control.
6. Incubation Customers are responsible for following the supplied incubation instructions carefully and using a suitable and accurately controlled incubator.
7. Changes or CancellationBecause advance bookings are made specifically to reserve eggs from particular breeding lines, any request to change or cancel an advance booking must be made within 3 days of placing the booking. After this period, cancellation or changes may no longer be possible.
8. Payment Full payment is required to confirm and secure an advance booking.
9. After Delivery – Support We provide incubation guidance and support. If you experience any problem after receiving the eggs, please contact us before taking any further action. We will do our best to assist and will consider each situation on a case-by-case basis.
10. Acceptance of Terms & Conditions By placing an advance booking, the customer acknowledges and agrees to these Terms & Conditions and understands that these are fertile hatching eggs, not live birds, and that fertility and hatch results cannot be guaranteed. As the eggs are transported through the postal system, no refund can be requested solely because one or more eggs are found to be infertile or fail to hatch. However, we will always try our best to assist and may consider appropriate compensation or another resolution on a case-by-case basis, depending on the individual circumstances.