Returns, Refunds, Replacements and Fraud Prevention Policy

Due to the perishable and time-sensitive nature of hatching eggs, customers acknowledge that once eggs have been delivered, hatchability, fertility, storage conditions, incubation methods, handling practices and other factors are entirely outside our control.
Reporting Issues
Any claim relating to damaged, incorrect or allegedly defective goods must be submitted in writing within 3 working days of confirmed delivery.

The customer must provide:

• Clear photographs of the outer packaging.
• Clear photographs of the eggs.
• Photographs showing all identification stamps, marks or batch codes.
• A full description of the issue.
• Failure to report a claim within 3 working days shall be deemed acceptance of the goods.
• Return Requirement
• No refund, replacement or claim will be considered unless the customer first requests authorisation to return the original goods.
• Where requested by us, the original eggs and packaging must be returned for inspection.

If the customer fails to return the eggs when requested, it will be assumed that:

• The eggs have been used.
• The eggs have been incubated.
• The eggs have been consumed.
• The eggs are no longer available for inspection.
• Used, incubated, consumed or otherwise unavailable eggs cannot be returned and shall not qualify for any refund or replacement.
• Egg Identification
• All eggs may carry unique identification marks, batch codes, stamps or traceability markings.
• Claims may be rejected where:
• Identification marks are missing.
• Identification marks have been altered.
• Identification marks cannot be verified.
• Returned eggs do not match our records.
• Customers acknowledge that these measures are necessary to prevent substitution and fraudulent claims.
• Hatchability and Fertility
• No hatch rate, fertility rate or incubation outcome is guaranteed.

Hatching success depends on numerous factors including but not limited to:

• Incubator accuracy.
• Temperature control.
• Humidity control.
• Ventilation.
• Egg turning.
• Storage conditions.
• Postal handling.
• Transit vibration.
• Delivery delays.
• Power interruptions.
• User experience.
• Environmental conditions.
• Natural biological variation.
• For this reason, poor hatch rates, infertility claims, dead-in-shell embryos, chick losses or incubation outcomes do not qualify for refunds.
• Replacements
• Where, after investigation, we determine that a genuine issue existed before dispatch and that the issue was our responsibility, we may offer one replacement shipment as a gesture of goodwill.
• Any replacement is entirely at our discretion.
• The maximum remedy available shall be one replacement shipment only.

Refunds

• Cash refunds are not normally provided for hatching eggs.
• If a refund is exceptionally approved by us, any refund shall be subject to deduction of all postage, packaging, handling and administration costs.
• A minimum deduction of £15.00 shall apply to cover postage and packing costs already incurred.
• Any additional costs incurred by us may also be deducted where permitted by law.

Fraud Prevention

• The customer acknowledges that the seller cannot verify how eggs have been handled after delivery and cannot verify hatch results reported by the customer.
• By placing an order, the customer agrees that hatch rates, fertility rates and incubation outcomes alone do not constitute evidence of a fault with the eggs supplied.
• Fraudulent claims, false allegations, chargeback abuse or attempts to obtain both chicks and a refund may be challenged using delivery records, photographs, batch records, identification markings, correspondence and any other evidence available.

Acceptance of Terms

• By placing an order, the customer confirms that they have read, understood and accepted these terms in full before purchasing.
• The customer accepts that hatching eggs are a natural agricultural product and that all incubation is carried out entirely at the customer’s own risk. ::